If you are not 100% satisfied with your purchase, we're here to help.

CUSTOMER SUPPORT

Customer Support is available at info@northsidebakery.com

Phone number: (718) 782-2700 

Monday -  Friday: 9am -5pm

Saturday: 10am - 2pm 

REFUND POLICY:

In the unlikely event that you are not happy with the quality of a received product, please let us know about the problem within 48 hours after the product has been received. Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. Please be aware that our products do not contain any additives, preservatives, softeners, or antioxidants commonly used to extend shelf life and prevent spoiling. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!

CANCELLATION POLICY:

Please be aware that we are unable to cancel orders it has been shipped. In some, but not all cases, it may be possible for us to offer full or partial store credit for a future purchase in the event of a cancellation. Amount of potential store credit depends on how much work has already been done on the cancelled order.

If you have any additional questions about our returns and refunds policy, please contact us at the support page or at info@northsidebakery.com